Oral Communication in the Workplace

Description

• Listen and ask questions to understand and appreciate the points of view of others
• Workplace specific communication, jargon, idioms
• Meetings - participating, contributing, clarifying
• Using appropriate body language
• Ask questions to clarify ideas/concepts you don't understand
• Appropriate communication etiquette/practices
• Respect the opinions of other

• Carry on conversations with others and respond to questions they ask
• Express my opinions and ideas to others so they understand me
• Ask the right questions to get the information I need
• Give instructions or explain things clearly to others
• Speak in public or give a speech with confidence
• Change the way I speak for various audiences (e.g. friends, employers, professionals)
• Speak tactfully when resolving a conflict
• Speak assertively so others will be persuaded by my ideas
• Understand and use appropriate body language
• Speak clearly and courteously when using communication tools - e.g. telephone and voice mail