Written Communication in the Workplace

Description
Keeping your ideas focused - ability to write clear concise reports, e-mails, and memos appropriate to the audience -e.g.

• Technical reports that provide essential information quickly and clearly for a diverse group of readers and focus on solutions, not problems
• Business letters, customer service letters that speak diplomatically and naturally without a form-letter feel
• Memos that inform concisely and request persuasively
• E-mail that focuses on an objective and presents a professional image

Skills Check-List

• Use correct grammar when I write
• Clearly express my thoughts, ideas and opinions in writing
• Change writing style to suit different audiences (e.g. customers, friends, co-workers, and supervisors)
• Create a variety of written documents such as letters, memos, messages, emails and reports
• Proofread and edit my own work for spelling, grammar, and missing information
• Summarize information I have read or heard in my own words
• Document and illustrate ideas, including the appropriate use of charts, tables, and graphs